Privacy Policy
Last updated: 10/06/2026
This Privacy Policy explains how Collectively Clean (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or use our residential cleaning services. We are committed to handling your information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
By using our website or engaging our services, you agree to the practices described in this policy.
1. Who we are
Collectively Clean is a residential cleaning service based in Brisbane, Queensland, providing ongoing, reset, and end-of-lease cleaning to households across the Brisbane region.
- Trading name: Collectively Clean
- ABN: 64 695 806 734
- Email: info@collectivelyclean.com.au
- Service area: Brisbane region, Queensland
2. Information we collect
Information you provide directly
Your name and contact details (phone number, email address)
Your home address and access information (parking instructions, key or lockbox details, alarm codes)
Information about your household, schedule, and the level of cleaning support you are looking for
Any messages or communications you send us through our website, email, or messaging platforms
Information collected automatically
Basic website usage data such as pages visited, time on site, device and browser information, and approximate location
Cookies and similar technologies used for site functionality and analytics
Information from third parties
Payment confirmation details from Stripe (we never see or store your full card details)
Referral information if you were introduced to us by an existing client
Sensitive information
We do not intentionally collect sensitive personal information (such as health information). Please do not include sensitive personal data in your communications with us unless it is directly relevant to safely delivering your service (for example, allergies that affect cleaning products we should avoid).
3. How we use your information
We use your information to:
- Respond to enquiries and provide quotes
- Schedule and deliver cleaning services
- Communicate with you about bookings, changes, and service updates
- Process payments through Stripe
- Maintain our records for accounting and tax purposes
- Improve our website and services
- Send service-related updates, and (with your consent) occasional updates about new services or seasonal offerings
- Comply with our legal obligations
4. Who we share your information with
We share information only as needed to deliver our services or meet our legal obligations:
- Our team — cleaners and staff access information necessary to deliver your service
- Stripe — for secure payment processing
- Xero — our accounting and payroll platform, for invoicing and record-keeping
- Google Workspace — for email and document storage
- Our website host (Wix) — for hosting our website and contact form data
- Professional advisors — accountants, bookkeepers, and lawyers, where required
- Legal and regulatory bodies — where required by law
We do not sell your personal information to any third party.
5. Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve performance. You can manage cookies through your browser settings; disabling cookies may affect some site functions.
6. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure password practices, restricted access to client data, and encrypted payment processing through Stripe.
No online system is completely secure. You provide information to us at your own risk, and we encourage you to use secure communication channels where possible.
7. Data retention
We keep your personal information only for as long as needed to provide our services and meet our legal obligations (typically a minimum of seven years for financial records, in line with Australian Taxation Office requirements). When information is no longer needed, we securely delete or de-identify it.
8. Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Withdraw consent for marketing communications at any time
- Request deletion of your information, subject to our legal record-keeping obligations
- Make a complaint if you believe your privacy has been mishandled
To exercise any of these rights, contact us at info@collectivelyclean.com.au.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Children’s privacy
Our services and website are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last updated” date at the top. Continued use of our services or website after changes constitutes acceptance of the updated policy.
11. Contact us
For any questions about this Privacy Policy or how we handle your information, contact us at:
- Collectively Clean
- Email: info@collectivelyclean.com.au
- Phone: 0402 867 466